The Quick Version: If you’re on the lookout for exclusive gemstone or unique anniversary gift, Leibish & Co. provides a strong inventory of top-quality, colourful, and conflict-free expensive diamonds and gems. The family-run company was operating online since 1998 with a personal touch that contains obtained repeat business from around the world. Leibish & Co. allows you purchase free rocks or even to make use of its cost-free “Design yours” tool to bring the ideal little bit of jewellery to life. With years of experience and strong artistry under their strip, Leibish & Co. is on the verge of broadening their stock to watches alongside extras.
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When Leibish Polnauer launched 1st on-line diamond business in 1998, it got almost a complete time to publish just one picture and explanation to their site â but he was a visionary just who watched potential from inside the fledgling field of e-commerce. “When he sees the possibility in an idea, he’ll try everything in his power to advance along with it,” said Benji Margolese, Director of information Marketing for Leibish & Co.
Leibish created a successful, family-run procedure along with his partner and kids providing in leadership jobs. They have expanded a fruitful internet business with offices positioned around the world. Leibish & Co. is actually a leader in distinctive coloured expensive diamonds and gemstones which happen to be hard to find someplace else. The diamonds may conflict-free, that will be a significant factor for most buyers.
“folks come to all of us simply because they search some thing only a little different, something a little more unique than what everyone else has actually,” Benji mentioned.
While Leibish & Co. provides top-notch conventional expensive diamonds, the firm focuses primarily on colourful, special jewelry. When questioned precisely why business features this type of a high consumer return rate, Benji rapidly pinpoints why.
“It is a mixture of outstanding services and products, fantastic service, and jewellery designed on highest levels of perfection,” the guy mentioned. “The jewelry we make is not your daily, mass-produced types of product. Each piece is actually tailor-made to perfectly fit the diamond or gemstone picked by the client.”
A Family Affair With individual Service
Leibish & Co. is a real family business, with Leibish’s members of the family playing key functions in the company.
Leibish functions as Founder and President of the organization, while his girlfriend, Rosi, could be the business’ occasions management. Their own eldest girl, Chavi, functions as top honors Jewelry Designer â that will be an enormous obligation since custom jewellery comprises more than 50percent associated with organizations business, Benji said.
Leibish’s oldest boy, Yossi, may be the Chief Executive Officer of Leibish & Co. Another child, Shmulik, who’s a graduate associated with Gemological Institute of The united states, is the main Diamond Buyer your organization. “Shmulik is actually, in all honesty, among most talented shade diamond specialists in the,” Benji stated.
Leibish’s daughter Itzik may be the organizations COO and works their nyc office on Fifth Avenue. Yoni, that is the youngest of Leibish’s five youngsters, is the business’s CFO.
“as among the longtime people in the team, I’m able to let you know that, although there is no relation, they think about myself, and others, element of their family,” Benji said. “each of us bring our own expertise to your company, but work together to consistently expand the firm.”
Customers are additionally addressed like family members at Leibish & Co., where in actuality the business invests power into individual service and revenue. “if you’ve ever managed one certain agent, for instance, that is the exact same individual you may constantly deal with, regardless of what you are phoning or writing within,” Benji mentioned. “We don’t believe in moving consumers to different departments if they have a question or particular concern they would like to manage.”
Customers Come From all around the World
Leibish features a couple of several types of customers: discover people, whom primarily shop through the website, stores, and those inside the trade company, exactly who generally check out the business’s major offices in New York, Israel, and Hong Kong.
Nearly all Leibish & Co.’s customers are from U . S .. Its subsequent hottest market is Canada, followed closely by the United Kingdom, Australia, Hong Kong, as well as the remainder of Europe.
Customers at each phase of life shop at Leibish & Co., though the majority are involving the many years of 35 and 54, Benji mentioned. Furthermore, the business garners approximately 300,000 web site check outs monthly â and helps to keep almost all of their customers finding its way back.
“With over a 70per cent return buyer rating, we stay among the most famous organizations inside our market,” he stated.
Colourful Diamonds & Gemstones With a “Design a” Option
Leibish & Co. carries top-quality jewellery, but in addition preserves inventory freedom, especially for on-line customers, Benji stated. The company offers numerous free expensive diamonds and valuable gemstones, but the essential items are customized jewellery creations.
“We hold a large number of multicolor diamond and gem precious jewelry, with some on the rarest tones ever viewed,” the guy mentioned. “the audience is recognized most readily useful by all of our bread-and-butter items â yellow diamond and pink diamond involvement rings. However, we offer diamonds of virtually every tone, and important gems â such as sapphires, emeralds, and rubies. We sell jewellery constructed with colorless expensive diamonds, too, but our very own knowledge is in the realm of shade.”
For customers that have anything planned and want help that makes it a reality, Leibish & Co. supplies a “Design your own personal” precious jewelry device, which Benji mentioned is actually its hottest product.
“Naturally, when searching for a special part, men and women frequently want certain stones and establishing styles they’ve currently fallen deeply in love with,” he stated. The “Design your” device enables consumers to create an item utilising the stone, placing, and steel of the option.
“it permits these to deliver their particular desires your â with our knowledge in workmanship,” Benji informed united states.
Add-ons & New using the internet Tools waiting for you for Leibish & Co.
because it seems toward the future, Leibish & Co. is gradually changing toward higher-ticket products and much more item diversity. The firm feels comfy branching out over new product lines due to the determination and passion it applies to perfect the current productions.
“we mentioned bringing in a lot of different extras â such as for example luxury watches, purses, as well as pens,” Benji stated. “But we decided to wait until we very first perfected all of our major type of item, and that is diamond jewelry.”
Leibish & Co. is researching to carry on refining the preferred site, also. One-way it intentions to enhance the web experience is through launching augmented truth features, that’ll give digital shoppers more of an in-store knowledge.
As a business along with its origins in colourful diamonds and e-commerce, Leibish & Co. consistently innovate in a normal sector which views modification as exclusion, not the rule.
